COMPANY DETAILS
Definitions
Deposits
All work carried out requires a minimum of 50% (of the full quote total) deposit payment upfront (unless otherwise agreed by special arrangement). No work will commence until this deposit has been received. The start date of The Project will begin upon receipt of deposit.
Commencement of Work
Payment of the initial deposit will be considered an acceptance of the contract along with any and all terms and conditions of work.
Ownership & IP
The Client will be given ownership of the finished, assembled web pages, templates, graphics, logos, branding, artwork, images (excluding stock imagery), marketing copy, source code and instructional material produced by The Developer once the outstanding balance of The Project has been cleared & confirmed by The Developer’s accounts department.
Browsers & Compatibility
The Developer will make every effort to ensure websites are designed to be viewed by the majority of visitors across different browser softwares at the time of project sign off. The Client agrees that The Developer cannot guarantee full, correct functionality with all historic browser softwares across different operating systems. The Developer cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website has been designed and handed over to The Client. As such, The Developer reserves the right to quote at the Hourly Rate for any work involved in changing the website design or code for it to work with updated browser software. Equally, The Developer is not liable for any issues that may arise from deprecated, unsupported or otherwise outdated browsers/operating systems in relation to the aesthetics or functionality of The Project.
Third Party Software
The Developer will not be held responsible for any technical or browser compatibility issues arisen by third party software and plugins. This includes, but is not limited to, any issues caused during plugin updates after The Project has been completed. Third party software includes but is not limited to: WordPress Software, WordPress Plugins, Plugins under GPL, Payment Gateways, Website Hosting, Website Domains.
Intellectual Property
The Client shall promptly, at The Developer’s request, provide the Developer with any and all information, data, documentation and site materials that The Developer reasonably requires. The Client shall be fully responsible for the provision of The Project’s digital assets and materials, and for the content, accuracy, and completeness thereof and shall indemnify The Developer against any and all damages, losses, and expenses arising as a result of any claims or proceedings on the grounds that The Client site materials contain any material that is unlawful, protected by copyright law, or is otherwise offensive to any individual. This includes but is not limited to material that breaches the intellectual property rights of any third party.
The Client hereby acknowledges that The Developer’s ability to perform its obligations including, but not limited to, the design and development of The Project in accordance with The Project specification is dependent on The Client’s full and timely cooperation and The Client hereby agrees to reciprocate.
Non-Payment
Any invoices not paid after the mandated 30 days payment date may incur additional charges at the reasonable discretion of The Developer, inclusive of admin fees where proportionately appropriate.
Responsibilities
During each project The Client is responsible for:
In order to keep to The Project deadline, The Client is expected to provide information requested by The Developer in a reasonable and timely manner. Failure to pass over information required may result in delays that The Developer does not hold responsibility for.
During each project The Developer will be responsible for:
Hand Over of Work
The completed website will not be put live and any high-resolution designs for digital use or print will not be handed over until the outstanding balance of The Project has been cleared & confirmed by The Developer’s accounts department.
Once The Project has been completed, The Client is responsible for the below:
The Developer is not responsible for:
Deadlines
All timescales given to The Client are estimated only, however The Developer will make all reasonable arrangements to meet the estimated deadlines. The timescales proposed by The Developer are subject to full and timely cooperation from The Client and the assumption that no additional features, code, styling, asset creation or amendments are provided by The Client between the estimation of timescales and the deadlines implied.
Pending Projects
If The Project is put on hold due to The Developer awaiting content / images / final sign off from The Client, an invoice for the remainder of the agreed payment (minus the deposit paid), or the total work completed to date at our hourly rate of £75 + VAT per hour – whichever is higher – will be raised on the estimated completion deadline agreed at the commencement of The Project.
Termination of contract
If, after commencing the project, The Client decides to not continue with project development, then The Client is obliged to pay the total amount of work that has been completed up to, and inclusive of, the day of cancellation based on a £75 + VAT hourly rate (minus the deposit paid).
Domain Names, Hosting and Emails
Note that The Developer does not offer domains, hosting or email services directly, but do register domain names, and host websites and emails with third party providers. While the third party is chosen based on a trusting and successful relationship, The Developer is not responsible for any shortcomings or errors that may occur on the part of the third parties.
If you wish to cancel your domain or hosting with us, 30 days written notice is required.
Standard web hosting includes, but is not limited to:
Our website hosting includes ongoing website maintenance and support. Hosting and maintenance packages are charged at a fixed price payable by monthly direct debit via GoCardless, or by invoice payment if this has been agreed with The Client and The Developer. Ongoing maintenance and support includes but is not limited to:
*While it is possible for the developer to verify the connection to contact forms through WordPress, this may not always be completely accurate as different mail providers may exhibit varying behavior. It is contraindicated for The Client to solely rely on this method and they should regularly check their spam folder for any form submissions. Additionally, the client should promptly notify The Developer if they observe a decrease in web enquiries so that the developer can investigate the issue in a timely manner.
**The Developer is not responsible for any issues or notifications that are raised via third party plugins. Any issues that occur will be reported to the plugin author and investigated as quickly as possible. Should a security threat arise from an outdated third-party plugin, theme or script, The Developer will make reasonable arrangements to handle this, however The Developer reserves the right to deactivate and remove any such offending vulnerabilities – The Developer agrees to inform The Client with as much notice as possible if this is the case.
Payment Terms
Where applicable, mid-project invoices will be issued at the start of the month, and carry a 30 day payment term. Any such payments must be cleared and confirmed by our accounts department within this time.
Deposit and final payment invoices are due on the date of invoice, and will delay project commencement or project completion (including, but not limited to go-live, and handover of any intellectual property rights, files, text (as supplied by us), images or other media/asset used in, and licenced for The Project) until such invoices have been cleared in full by our accounts department. Until such a time, all intellectual property of assets created or licensed by The Developer will remain under our name, and will be subject to copyright jurisdiction.
Late Payments for Website Hosting
All website hosting invoices have a 30 days payment term. If payment isn’t made after 30 days, a reminder will be issued. If payment isn’t made after 60 days from the initial date of the invoice, the website will be temporarily suspended until payment is received in full, and confirmed by The Developer’s accounts department – a fixed administration fee of £25 + VAT will be applied to put the website live again in such eventualities.
Liability
The Developer shall not be liable to The Client for any damages to software, loss of data, or for any loss of profit, anticipated profits, revenues, anticipated savings, goodwill, or business opportunity, or for any direct, indirect or consequential loss or damage.
When a website goes live, or is undergoing changes/updates/maintenance, the Client understands that there is potential for downtime. The Developer will work to minimise the impact of this at all times. Any website downtime related to DNS propagation is beyond The Developer’s control, and can last up to 48 hours. The Developer will, to the best of their ability, notify the Client during such instances where The Developer is responsible for DNS updates.
The Client shall not be liable to The Developer for any loss of profit, anticipated profits, revenues, anticipated savings, goodwill, or business opportunity, or for any direct, indirect or consequential loss or damage.
Working Hours
Working hours are as listed below:
Monday 8am – 4pm
Tuesday 8am – 4pm
Wednesday 8am – 4pm
Thursday 8am – 4pm
Friday 8am – 4pm
Excluding all Public Holidays in England in accordance with the official government UK Bank Holidays guidelines – Listed here: https://www.gov.uk/bank-holidays
Amendments to Terms & Conditions
The Developer reserves the right to make changes to the terms & conditions laid out above. This includes, but is not limited to; an increase in the Hourly Charge, within a reasonable level inline with annual inflation and operating costs of the business.
Law and Jurisdiction
The law of England and Wales applies.
Other
USA contracts are capped at liability at 150% as a maximum and exclude consequential loss.
As a freelance marketer I’m responsible for driving more visibility and sales to companies I manage. I understand digital marketing to some extent but don’t have the manpower or time to put everything into place. Working with Digitel has given me more time to focus on other avenues as well as confidence, my clients have the best chance of success in this ever-changing digital work.
Agency life can be hectic at the best of times, but handing muiltiple SEO projects with Digitel is as effortless as I imagine it can get. Thank you for your ongoing support, honest advice and excellent results. Only a phone call away throughout the entire process, we have seen fast results on our most stubborn projects. I thoroughly enjoy working with all of you and don’t know what I would do without you
We are absolutely delighted to see our website at the top of page one on Google! Our bookings are considerably better than at the same time last year.
Excellent service, required a web page and SEO for my small Assisted Living Company. Wouldn’t go anywhere else.
We’ve been working with the team @Digitel for a number of years now and have seen our SEO rankings soar. Their understanding of the “dark arts” of SEO/Websites and Online Marketing are second to none! Highly recommended and a really great team of people! 5 Star Rating
Thanks for helping me improve my visibility both here in Gloucestershire and further afield for my smart home services.
I have recently had a total revamp of my website by Alan and his amazing team. The process has been very smooth and professional. It is very evident that Alan and his team are extremely knowledgeable regarding SEO. We will be continuing to work with this fantastic company that I can highly recommend
Thanks to the team at Digitel for your ongoing support. Were on page 1 now for some really cracking terms, keep it up guys.
We at HR People Support took advantage of Digitel’s free comprehensive review/audit on our previous website. As a result of which it became clear, Alan Ible and his team showed their knowledge and expertise. We updated our website as recommended to wordpress and made all the other necessary changes for google to find us more easily using all the relevant key words. Highly recommended.